Privacy policy

This privacy policy describes how luxus-home-and-garden.myshopify.com (the "Website" or "we") collects, uses and discloses your personal information when you visit the Website or make a purchase there.

Collection of personal information

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can be used to uniquely identify an individual (including the information listed below) as "personal data." The following list provides further information about what personal data we collect and why.

Information about the device

  • Examples of personal data collected: web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
  • Purpose of data collection: to ensure the website loads correctly for you and to conduct analyses of website usage in order to optimize our website.
  • Source of data collection: Automatically collected when you access our website using cookies, log files, web beacons, tags or pixels.
  • Disclosure for business purposes: Sharing with our processor Shopify

Order information

  • Examples of personal data collected: name, billing address, delivery address, payment information (including credit card numbers, email address and telephone number).
  • Purpose of data collection: to offer you products or services to fulfill our contract, to process your payment information, to organize shipping and to send you invoices and/or order confirmations, to communicate with you, to check our orders for potential risks or fraud, and to send you information or advertising about our products or services, provided this is in accordance with the preferences you have communicated.
  • Source of the survey: collected from you.
  • Disclosure for business purposes: Sharing with our processor Shopify

Customer service information

  • Examples of collected personal information:
  • Purpose of the survey: Customer service.
  • Source of the survey: collected from you.
  • Disclosure for a business purpose:

 

Minors

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you, as a parent or guardian, believe that your child has provided us with personal information, please contact us at the address below to request its deletion.

Sharing of personal information

We share your personal data with service providers who help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy .
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your personal data to send you targeted advertising or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal data here: https://policies.google.com/privacy?hl=en.You . You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout .
  • We share information about your use of the website, your purchases, and your interaction with our advertising on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you can consent to depending on your location).

For more information on how targeted advertising works, visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 

Furthermore, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/ .

Use of personal information

We use your personal data to provide you with our services. These include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.

legal basis

If you are located in the European Economic Area (“EEA”), we process your personal data in accordance with the General Data Protection Regulation (“GDPR”) on the basis of the following legal grounds:

  • Your consent;
  • The fulfillment of the contract between you and the website;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To fulfill a task that is in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Storage

When you place an order through the website, we will retain your personal data for our records until you ask us to delete it. Further information about your right to erasure can be found in the "Your Rights" section below.

Automated decision-making

If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has legal effects concerning you or otherwise significantly affects you.

We do NOT carry out any fully automated decision-making that has a legal or otherwise significant impact on the use of customer data.

Our data processor Shopify uses limited automated decision-making to prevent fraud that will not have any legal or other significant impact on you.

Services that include elements of automated decision-making include:

  • Temporary deny list of IP addresses associated with repeatedly failed transactions. This deny list remains in place for a short number of hours.
  • Temporary deny list of credit cards associated with rejected IP addresses. This deny list remains in place for a short number of days.

 

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, to transfer it to a new service, and to request that your personal data be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SUBMITTING REQUESTS FOR ACCESS, DELETION, CORRECTION, AND PORTABILITY].

Your personal data will initially be processed in Ireland and then transferred for storage and further processing outside of Europe, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right of access"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided below.

If you would like to appoint an authorized representative to submit these applications on your behalf, please contact us at the address below.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. We use a variety of cookies, including functional, performance, and advertising cookies, as well as social media and content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the website or navigate from one page to another. Cookies also provide insights into how visitors use the website, such as whether it's their first visit or if they are frequent visitors.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies that are necessary for the functioning of the shop

name

function

_away

This is associated with access to admin.

_secure_session ID

Used in conjunction with navigation through a shop window.

Dare

Used in conjunction with the shopping cart.

cart_sig

Used in connection with the checkout process.

map_ts

Used in connection with the checkout process.

POS token

Used in connection with the checkout process.

Secret

Used in connection with the checkout process.

secure_customer_signature

Used in conjunction with customer login.

window_digest

Used in conjunction with customer login.

_shopify_u

Used to facilitate the updating of customer account information.

Reports and analyses

name

function

Consent to persecution

Track preferences.

_Landingpage

Track landing pages

_orig_referrer

Track landing pages

_S

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics regarding marketing and referrals.

_shopify_sa_t

Shopify analytics regarding marketing and referrals.

_shopify_y

Shopify analytics.

_Y

Shopify analytics.

 

How long a cookie remains on your computer or mobile device depends on whether it's a "persistent" or a "session" cookie. Session cookies remain until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after being downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may affect your user experience and some parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can decide whether or not to accept cookies through your browser settings, which you will often find in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or to block, manage, or filter cookies, please refer to your browser's help file or websites such as www.allaboutcookies.org.

Please also note that blocking cookies cannot completely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your data by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do not follow

Please note that there is no industry consensus on how to respond to "Do Not Track" signals, and we do not change our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory reasons.

contact

If you would like more information about our privacy practices, have any questions, or wish to file a complaint, please contact us by email at [email address] or by post using the contact details provided below:

Luxury Home and Garden Europe - Sandyford Business Park, 6 Fern Road, Dublin, Ireland D18 FP98

Last updated: 1/10/2020

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://ico.org.uk/make-a-complaint/