Returns and Cancellations

At Luxus Haus und Garten, we take customer service very seriously. Your satisfaction is our top priority.

With this in mind, we strive to make your experience at Luxus Home and Garden as smooth and seamless as possible - from purchase to delivery and beyond.
The following cancellation and return information applies to all online orders.
These rules do not apply to furniture that is reduced or damaged at the factory, as there is no right of return for these items.
Whether you need to cancel your order before delivery, return an item after delivery, or have a problem of any kind, we can help.
You don't want to keep your order?
Simply inform us within 14 days of receiving your furniture.
Would you like us to pick up your order? No problem, the fee depends on the type of item you want to return, e.g. £20 for a parasol and £100 for a complete garden set.
Step 1
Please ensure that all items being returned are in the same condition as they were received. If there are any signs of damage or improper use, we cannot provide a full refund.
Step 2
Please ensure that the item is ready for collection within 14 days.
Step 3
Once you have received confirmation that we have received your cancellation and the item is back in our warehouse and has been inspected, you will receive a full refund to the payment method you used, less the cost of collecting the item.
Refunds made to a credit or debit card or via PayPal may not appear in your account immediately, as banks take some time to process the refund. This can typically take up to seven business days, but this varies by bank. Please contact your card issuer or bank directly if you have any questions.

Return costs
You will be responsible for the cost of returning the goods. Smaller items up to a value of approximately £100 should be returned via Royal Mail or courier, which will cost approximately £10-20. Please ensure you insure the goods and retain proof of postage, which we may require to process a refund.
For larger items on the English and Welsh mainland, we can arrange collection from the delivery address. The cost is:
Item values 
Costs include VAT.
Up to £199.99 - £30.00
Between £200.00 - £399.99 -£50.00
Over £400.00 - £100
Collection in Scotland is subject to a surcharge of £20 to £100, depending on the delivery address. If delivery was made to an agent/carrier, collection will only take place at the delivery location, not at the customer's address.
Items taken abroad must be returned to the original mainland delivery address, and these costs are the responsibility of the buyer.
We will endeavor to collect the goods within 14 days of receiving your cancellation notice. We will notify you of the collection date, and you should ensure that the goods are ready for collection on that date. If the goods are not available as agreed, your refund will be delayed and additional charges may apply.

Effects of cancellation
If you cancel your order, we will reimburse you all payments we have received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.
You will be responsible for returning the goods via courier, or we may arrange for larger items to be collected at the rates set out below.
We may deduct any loss in value of the goods delivered from the refund if this loss in value is due to your handling of the goods. You may inspect the goods, but you must not use them. You must return the goods in their original packaging and in a resalable condition. You should only open the packaging of one cushion (purchased as part of a set) to check the colour, fabric etc. and not all the cushions in the set. There may be a deduction if the goods are not returned in the same condition as they were delivered. To avoid this, we recommend that you store pre-assembled items in a garage or cover them until they are picked up.
The refund will be made no later than 14 calendar days after the day on which we receive the goods back from you or 14 days after the day on which you have provided evidence of having returned the goods.
For this repayment, we will use the same means of payment that you used for the original transaction. We will refuse to repay until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
Cancellation, return and exchange
You can cancel your order up to 14 calendar days after the day on which you received the goods.
To cancel your order, you must notify us in writing, stating your name, address, telephone number, email address and details of your order, and send it to the following address: Luxury Home and Garden Europe - Sandyford Business Park, 6 Fern Road, Dublin, Ireland D18 FP98.
To comply with the cancellation period, you must send your notification of your wish to exercise your right of cancellation before the expiry of the 14-day cancellation period from the delivery date. Please note that if your cancellation notice is received after the cancellation period, you may be required to provide proof of posting for the items returned to us.
You cannot cancel your order if the goods have been inseparably mixed with other items after delivery. If you treat the goods with teak oil or a teak care product, for example, the wood and the teak care product have been inseparably mixed together. It is assumed that you have accepted the goods and you cannot cancel the order.