Information for shipping

 



Free delivery in Europe for all orders over 500 euros!

No additional taxes or duties to pay, the cash register price is the final price!

 OVER 500 EUROS We aim to provide a safe, fast, efficient and hassle free delivery service. Our vehicles are cleaned daily by our delivery team who will be in touch prior to your scheduled delivery. If anyone in your household has any special preferences please let our team know so we can accommodate your needs. Delivery times are given to the best of our knowledge and are occasionally based on estimates from our delivery partners. Unforeseen circumstances such as illness, traffic delays, vehicle breakdowns or supply chain issues may affect delivery schedules. We endeavour to minimise delays and our Customer Service team will keep you updated on the progress of your order. Your first contact from us may be when you receive a confirmation email. Rest assured that your order is recorded in our system and we are committed to keeping you updated on its status.

Free Shipping:

All standard deliveries include delivery of your furniture to a secure location of your choice. This option does not include unpacking and removal of packaging. We offer a premium service that includes these additional services. We will keep you regularly updated on your delivery status, but should you have any concerns or questions, our customer service team is always available to help. Please note that deliveries are made between 7am and 7pm, and while a specific time frame cannot be guaranteed, you can call us to track our driver and inquire about their progress. When ordering, please inform us of any access/parking issues or obstacles for delivery vehicles or in the garden, such as steps, width restrictions, or obstructions. Failure to do so may result in cancellation of the delivery and a redelivery charge. Luxus accepts no responsibility for damage caused by insufficient access for placing items in the garden. For larger items, we will contact you to arrange a suitable delivery time. Assistance may be required for items such as sun loungers, large benches, and tables. A two-man delivery service may be available for larger items, with costs charged per individual order. Additional helpers may be required for tables 3 meters or longer.

 

  

Delivery of smaller items:

Smaller items such as cushions, parasols, frames and accessories are dispatched using Royal Mail or a courier service, usually within 3 working days of receiving the order. Our products begin their journey three working days before the delivery date. In the event that you need to change the delivery date within this timeframe, a late re-delivery fee of £49 will apply. Cancellations within 3 working days of the stated delivery date will incur a return postage fee in accordance with our cancellation and refund policy. In the event of returns, please repackage items securely using the original packaging until you are completely satisfied with your products. Notify us within 24 hours of any problems or damage, and note that some items may require minimal assembly.

 

Standard delivery is free for orders over 500 euros in various regions of Germany, including Berlin, Brandenburg, Saxony, Saxony-Anhalt, Thuringia, Northern Bavaria, Munich and more.


Standard delivery is free for all orders over 500 euros to Europe. Germany, Ireland, Holland, Belgium, France, Luxembourg, mainland Spain, Italy.

 

Luxury garden furniture prices in Europe are all-inclusive - no hidden fees, taxes or customs charges. Your total is presented transparently to give you a seamless shopping experience. Feel confident to enhance your outdoor space with our carefully curated collection.